LOUIS E. MILLER
Aviation General Manager
Louis E. Miller has a reputation for providing high-quality facilities and services while maintaining a low cost structure. Miller, who assumed the position of general manager for Hartsfield-Jackson Atlanta International Airport in September 2010, also has a proven track record for effectively responding to changing economic and security conditions.
Miller’s tenure at Hartsfield-Jackson has included oversight of several critical Airport projects. On May 16, 2012, the Maynard H. Jackson Jr. International Terminal opened on time and within budget, primed for an expected surge in international travelers through Atlanta. The 1.2 million-square-foot terminal combines with Concourse E to offer 40 international gates.
He also oversaw a significant food and beverage concessions project, one of the largest airport requests for proposals in history, which led to revamped dining options throughout the Airport as well as a slate of offerings in the international terminal.
His vision for Hartsfield-Jackson is to provide world-class air transportation services in collaboration with all of the Airport’s partners, including the airlines, the Transportation Security Administration (TSA), the Federal Aviation Administration, concessionaires and all Airport tenants.
Miller is the former executive director and CEO of Tampa International Airport (TPA), where he served from 1996 until spring 2010. In that role, he also oversaw three general aviation facilities — Peter O. Knight, Plant City and Tampa Executive — and more than $1.3 billion in capital improvements, which included the construction of two new concourses, refurbishment of all three levels of the terminal building, the more than doubling of parking spaces and the addition of new air cargo facilities.
He served on several boards in Tampa, including the Greater Tampa Chamber of Commerce and the Policy Committee of the Tampa Hillsborough Economic Development Corp. He was chairman in 1994 of the North American region of Airports Council International (ACI) and currently serves as treasurer of ACI worldwide.
Committed to continuing his tradition of community involvement, he serves on the board of advisors for the Metropolitan Atlanta Chamber and the board of directors for the Atlanta Convention and Visitors Bureau and the Georgia Chamber of Commerce.
Miller started his career as an internal auditor for Salt Lake City Corp. and subsequently became a partner in a public accounting firm. Following that, he served for five years as deputy director of airports for the Salt Lake City Airport Authority and was responsible for finance and administration of the Airport Authority. He was promoted to executive director and served for 14 years as CEO.
A native of Salt Lake City, Miller was inducted into the Utah Travel Council’s Tourism Hall of Fame, received the 1993 Freedom of Enterprise Award from the Utah Association of Certified Public Accountants and was presented with the 1994 Service to the Industry Award from the Utah Chapter of the Associated General Contractors of America.
He is active in community service and has received several awards for his service. In 2010 Miller and his wife, Cyndy, were honored with the Helen A. Davis Spirit of Humanity Award, presented by the Salvation Army Tampa Area Command.
Miller was educated at the University of Utah and is an accounting graduate of Stevens-Henager Business College in Salt Lake City. A licensed CPA, he also spent four years in the United States Army, earning the rank of Sergeant E-5.
Aviation Deputy General Manager
Balram “B” Bheodari has more than 25 years of experience in aviation leadership and management roles.
He leads the Airport’s Planning and Development, Public Safety and Security, and Operations, Maintenance
and Transportation divisions.
Before becoming Aviation deputy general manager, Bheodari served as interim assistant general manager for
Operations, Maintenance and Security (OMS), which later was reorganized into two divisions (Public Safety
and Security; Operations, Maintenance and Transportation). The OMS division comprised Airside Operations,
Landside Operations, Airport Maintenance, Security, Ground Transportation, Airport Police, Airport Fire,
Automated People Mover Systems and the Airport Centralized Command and Control Center.
In November 2009, Bheodari spearheaded activation of Hartsfield-Jackson’s consolidated rental car center
and the ATL SkyTrain automated people mover. He is leading an activation team responsible for the opening
of the Maynard H. Jackson Jr. International Terminal in 2012.
In 2008, he received the American Association of Airport Executives’ Accredited Airport Executive designation,
which fewer than 10 percent of airport executives nationally have earned.
In 2011, Bheodari earned the Airport International Professional accreditation from the Airports Council International
and the International Civil Aviation Organization
Before arriving at the Department of Aviation in 1999, Bheodari was assigned to Third U.S. Army headquarters in Atlanta
and served as a senior aviation adviser to the chief of aviation in support of operations in Southwest Asia.
Bheodari graduated from Troy University with a Bachelor of Science in aviation management. He is an instrument-rated rotary
wing pilot and retired from the Army with 22 years of active military service in the aviation branch.
Aviation Deputy General Manager/Chief Financial Officer
Roosevelt Council Jr. became Aviation deputy general manager/chief financial officer in April 2012.
Council is responsible for all accounting, budgeting, financial analysis and forecasting, procurement
and treasury operations at the Airport. His direct reports are the assistant general managers of Commercial
Development and Finance and Accounting as well as the senior Procurement officer overseeing contracts and procurement.
Council has more than 20 years of experience as a financial professional in public accounting, communications,
transportation logistics and the public sector. He joined the City of Atlanta in 2009 as budget and fiscal policy
chief and later served as deputy chief financial officer, both under former Mayor Shirley Franklin. Prior to joining
the Airport, he served as interim CFO for the City of Atlanta under Mayor Kasim Reed.
Before his employment with the City of Atlanta, Council was CFO of the Georgia Technology Authority, where he was
responsible for general accounting, budget, cost accounting, financial reporting, payroll and strategic planning.
Council serves as a member of the Atlanta Technical College Local Board of
Directors, and he is a graduate of Memphis State University, the Harvard
University Executive Leadership Program and the Georgia Leadership Council.
Aviation Deputy General Manager
Miguel Southwell became Aviation deputy general manager of Hartsfield-Jackson
Atlanta International Airport (ATL) in June 2013. Southwell is responsible
for managing the Concessions, Properties & Airline Affairs, New Business
Development, and Customer Service divisions.
Southwell is the former deputy director of business for Miami International Airport
(MIA) and four Miami-Dade County general aviation airports. In his 12 year tenure,
he was responsible for generating more than $700 million in annual revenue from a wide
variety of airport businesses, including real estate rentals, restaurants, retail, parking,
and hotel operations. Southwell also oversaw HR, procurement, contracts, and arts and
cultural activities at the airport.
Before joining MIA in 2001, Southwell spent 11 years at ATL in numerous positions,
including interim assistant general manager for Business and Finance. He also served
for five years as an adjunct professor at Georgia State University, where he taught
courses in air transportation management. Southwell previously worked as a regional
manager and assistant vice president of Willamette Savings, where he oversaw the lending
and savings operations of 16 branches in Portland, Oregon. He began his career in the
Southwell holds a bachelor's degree in management from Portland State University and
a master's degree in international business from City University of New York. He is
member of the World Governing Board of Airports Council International (ACI) and the
immediate-past-president of its Latin America and Carribean Region.
RICHARD L. DUNCAN
Assistant General Manager,
Public Safety and Security
Richard L. Duncan, a Certified Protection Professional, has served as assistant general manager for
Public Safety and Security since April 2012. Duncan joined the Department of Aviation in May 1996 and
has held several leadership positions in the Aviation Security division, including his most recent
position as Security director.
In his current role, Duncan leads the Airport Public Safety and Security Team, which consists of
more than 500 individuals with operational responsibilities for Airport law enforcement, life and
fire safety, emergency preparedness and response and the Airport Communications Center. Duncan is
responsible for day-to-day operations and regulatory compliance at the Department of Aviation to
ensure the efficient, safe and secure movements of about 240,000 passengers and 2,700 aircraft
operations each day. Additionally, Duncan is responsible for developing and implementing the
Airport’s emergency response plans. He regularly coordinates with federal, state and local
agencies — including the Federal Aviation Administration, Transportation Security Administration,
Department of Homeland Security and Federal Bureau of Investigation — to implement rules,
regulations and procedures.
Duncan is the vice chair of the Airport Council International World Standing Security Committee.
As a past chairman of the Great Atlanta Chapter of ASIS International, the largest international
organization for security professionals, Duncan is credited for developing and spearheading the
implementation of the Chapter’s renowned Security Officer Recognition program. He is also
a past chairman of the Airports Council International–North America Public Safety and Security
Committee. Access Control and Security Systems Magazine named Duncan Security Director of the Year.
Duncan was also named one of the 25 Most Influential Security Executives by Security Magazine,
Solutions for Enterprise Security Leaders. He also was featured in the Corporate Brass Section of
“Who’s Who in Black Atlanta,” ninth edition and the Corporate Spotlight Section
of its fourteenth edition.
A retired commissioned military police officer, Duncan has performed challenging law enforcement and
security management duties internationally. Duncan is Board Certified in Security Management by ASIS
International. He is also certified in Homeland Security by the American Board for Certification in
Homeland Security. Duncan earned a Bachelor of Arts degree in criminal justice from the University of
Florida and a Master of Science degree in education from the University of Southern California. He is
also a graduate of the U.S. Army Command and General Staff College.
PAUL S. MEYER
Assistant General Manager,
Operations, Maintenance and Ground Transportation
Paul S. Meyer, an Accredited Airport Executive, leads the Operations, Maintenance and
division at the world’s busiest airport to ensure a safe and efficient operating environment for more than
95 million passengers and more than 920,000 flight operations annually.
Paul's division comprises Airside Operations, Landside Operations, Airport Maintenance, Ground Transportation,
Automated People Mover Systems and common-use facilities. He became the interim assistant general manager in April 2012 and began serving in a permanent capacity in January 2013
Meyer is responsible for ensuring compliance with federal, state and local regulations, including the Federal
Aviation Administration (FAA) regulations and advisory circulars.
He joined the Department of Aviation in November 1993 and has held several key positions in the Aviation Operations
division, including director of Operations since 2004. As director, he was responsible for emergency response;
aircraft parking, including cargo and charter aircraft operations; construction coordination; airfield marking,
lighting and signage; winter weather operations; FOD (foreign object debris) control; wildlife management; customer
service; runway incursion prevention; common-use facilities; and all drivers training programs for movement and nonmovement areas.
The Armbrust Aviation Group named him “Airport Operations Manager of the Year” in 2006 based on demonstrated leadership,
innovation, safety programs and community service. Under his leadership, FAA Airport Certification Inspections were rated
excellent with “zero discrepancies” from 1998 to 2001 and in 2004, 2006, 2010 and 2011, and the Airport was awarded the
FAA Runway Safety Partnership Award for 2011.
Meyer is a colonel in the U.S. Air Force Reserve and has a Bachelor of Science degree in aeronautical studies and
a master’s degree in aviation management from Embry-Riddle Aeronautical University. He is a member of the FAA Surface Collaborative
Decision Making Team and of the National Fire Protection Association (NFPA) Technical Committee on Aircraft Rescue and Fire Fighting.
Interim Assistant General Manager,
Finance and Accounting
Greg Richardson was named the interim assistant general manager for Finance and Accounting in
April 2012. He is responsible for leading and managing all accounting, budget, finance, treasury
and risk management functions for the Airport.
He began working for Hartsfield-Jackson in April 2011 after serving as the controller for the City of Atlanta from 2009 to 2011.
Richardson is a licensed certified public accountant in Georgia and has worked in accounting and finance for 25 years. Before joining
the City of Atlanta, he was the business segment controller for CheckFree Corp., based in Norcross. Prior to CheckFree, he was the chief
accounting officer for Hobbs Group, LLC.
Richardson started his career with RTM Restaurant Group in 1987 as a staff accountant and ultimately worked his way up to controller.
He is a graduate of Florida State University with a Bachelor of Science in accounting. He is an active leader in his church and a choral
member of the Gwinnett Symphony Orchestra.
JIM DRINKARD, P.E.
Assistant General Manager, Planning and Development
Jim Drinkard has served as assistant general manager since June 2009. He has more than 35 years of airport
planning and engineering experience. Drinkard
began his career as a design engineer working on the original midfield design
for Hartsfield-Jackson Atlanta International Airport in 1977, as a member of the Atlanta Airport Engineers joint venture.
Prior to joining the City of Atlanta, Jim worked for HNTB Corporation for 31 years,
retiring from HNTB as a Vice President in 2009. While at HNTB, he served as project
manager for several major projects at Orlando International Airport, including the
North Crossfield taxiway bridge and South Terminal complex infrastructure development.
He also served as project manager for major airfield and landside development projects
at Cincinnati/Northern Kentucky International Airport, Houston Intercontinental Airport,
Raleigh-Durham International Airport, Charleston International Airport, Baton Rouge
Metropolitan Airport, Huntsville International Airport, Savannah International Airport
and Philadelphia International Airports
He returned to Hartsfield-Jackson in 2000 as a planning manager for the Hartsfield
Planning Collaborative (HPC), a five-firm venture of which HNTB was a member.
During a portion of his assignment with the HPC, Drinkard was seconded to the Department
of Aviation to serve as co-director of Planning, with primary focus on the $6 billion
Capital Improvement Program.
Drinkard has been actively involved in the Airports Council International – North America
Operations and Technical Committee, previously served on the board of the Consulting Engineers
Council of Georgia, and has remained a member of the American Society of Civil Engineers
throughout his professional career. In 2011, Drinkard achieved the status of International
Airport Professional (IAP), an accreditation awarded by the Airports Council International
and the International Civil Aviation Organization. In 2012, Drinkard was recognized as
“Engineer of the Year in Government” by the Georgia Engineering Alliance.
Drinkard is a native Atlantan, grew up in Woodstock, Georgia, and holds a Bachelors of
Civil Engineering degree from the Georgia Institute of Technology
Director, Marketing and Stakeholder Engagement
Her management skills are diverse, as she oversees business units that focus on government and
community engagement, media/public relations, international engagement, special
events, graphic design and web content.
With an aviation career spanning 20 years, White has worked to make an impact in
every function in which she has served the Department. She began her tenure conducting
public information workshops to educate the community about the Airport’s
plans for a fifth runway. She was charged with gaining the community’s acceptance
of this critical project. The $1.1 billion runway, dubbed “the most important
runway in America,” opened in May 2006.
In addition to influencing public policy and promoting a positive image of the Airport,
White oversees the development and implementation of brand guidelines for the Department
of Aviation. Whether through her Department role or her work with Airports Council
International, the Fayette County Chamber of Commerce and the Arts Clayton board
of directors, White has a proven track record of leadership acumen and community
engagement. In 2006, both the Georgia Senate and the House of Representatives passed
resolutions commending White for her professional leadership and service to the
White is a graduate of the Regional Leadership Institute and Leadership Clayton.
She is a former Big Sister of the Year (Big Brothers/Big Sisters Inc.), an Outstanding
Georgia Citizen (Secretary of State Cathy Cox) and one of Georgia’s Most Powerful
and Influential Women in Government (Women Looking Ahead magazine). White also has
been named to the list of Atlanta’s Top Women of Influence (Atlanta Business
League) since 2006. Featured in “Who’s Who in Black Atlanta” for
the last several years, White was one of 37 women highlighted in a special section
of the 2007 edition called “Female Powerhouses.”
A graduate of the University of Georgia School of Journalism, she also has completed
the Emory University Executive Education Management Development Program.
Director, Human Resources
Marshan Oden has led the Department’s Human Resources team since January 2011.
Prior to this appointment, she served as the manager of Human Resources, overseeing
human resources policies, recruitment, employee relations, Equal Employment Opportunity
(EEO) compliance and front office administration.
Oden is a member of the Airport’s senior staff and serves as the general manager’s
senior adviser for strategic personnel and organizational matters. She also leads
the Safety, Training, Organizational Development units
Leveraging a wealth of knowledge and experience in human resources and leadership development,
Oden works to ensure an inclusive, diverse work force; manages the development of policies
and procedures; directs the development, administration and coordination of employee programs;
evaluates the culture, and offers changes to ensure objectives are met. Oden also directs the
coordination of strategic training and developmental initiatives; directs research, analysis
and reporting activities; and identifies technical assistance services offered by public and
private organizations to enhance employee engagement.
Before joining the Department of Aviation in 2004, she worked at The Boeing Co.
in various human resources functions.
A native of Los Angeles, Oden earned a bachelor’s degree in business administration
at Tuskegee University in Alabama. In 2002, she earned a master’s degree in
human resources from Chapman University in Orange County, Calif.
Director, Aviation Information Systems
Sharon Heard-Jones became director of the Department of Information Technology–Aviation
(DIT-Aviation) unit on July 19, 2012. The division comprises the Aviation IT Network
Services, Aviation IT Application Services, Aviation IT Strategic Services, Project
Management, Information Security and Desktop Support units.
Heard-Jones, who has more than 17 years of IT experience, is responsible for implementing
and integrating technologies to support the Department of Aviation’s strategic objectives.
She provides leadership and a clear technological vision for the Department of Aviation
and its stakeholders. Heard-Jones ensures that the DIT-Aviation plan is aligned
with the Airport’s overall business goals. She advises staff on notable changes
within the information systems industry and recommends appropriate investments.
She supports the activation of new technology platforms to help reduce financial
costs and improve efficiency.
Heard-Jones provides IT standards, technical specifications and operational support
for key Airport systems, such as computer-aided dispatch (CAD) and fingerprint database
systems, and is conducting factory testing on the new parking revenue control system
at the Maynard H. Jackson Jr. International Terminal.
She joined the Department of Aviation in 1996 as a help desk support technician
and has served in many other capacities, including system analyst, system administrator,
report developer, business and system application manager, and application services
manager. As the application services manager, Heard-Jones was responsible for managing
database administration, website administration, web development management, system
administration, project management for team projects, strategic and business planning,
budget development and administration within DIT-Aviation.
In August 2010, Heard-Jones provided development support and oversight for the implementation
of the Airport’s first mobile website, geared toward the traveling public. She also
oversaw the commission of the Airport Safety and Operational Compliance System (ASOCS),
which allows the Airport to manage and maintain federal compliance. In the same
year, she implemented a failover database solution for the gate management system
and supported other business systems, such as the vehicle reservation system. In
2009, she was responsible for the redesign and development of the Airport’s Wi-Fi
splash website. She has been an instrumental leader in the implementation of other
systems, such as the Airport’s PROPworks accounts receivable and the City of Atlanta’s
Oracle ERP systems.
Heard-Jones holds a bachelor’s degree in information technology from American InterContinental
University. She completed the Emory University Executive Education Management Development
Program and is a graduate of the Pathbuilders Achieva leadership program for women.
Senior Audit Manager
Willie Self is responsible for all financial, operational and construction audit
activities and reports to the general manager. The Internal Audit unit provides
independent, professional and objective assurance and consulting services to improve
Hartsfield-Jackson’s operations. Internal Audit evaluates and improves the
effectiveness of risk management, controls and governance processes.
Before joining Hartsfield-Jackson in August 1990, Self had 15 years of management
experience in auditing, finance and systems/procedures with Fortune 100 corporations.
He managed internal controls and audit functions, co-chaired a revenue cycle steering
committee and participated on an executive finance group established to identify
ways to enhance revenue and reduce expenses.
Self also led initiatives to create policies and procedures and to increase awareness
of corporate compliance and governance issues. He is an active member, participant
and speaker at national meetings about construction, fraud, risk management and
internal audit operations.
Self holds a Bachelor of Science degree from Central State University in Ohio and
a Master of Business Administration in finance from Xavier University in Ohio. He
is a member of the Institute of Internal Auditors and is past president of the Association
of Airport Internal Auditors. Self also holds the Certified Internal Controls Auditor
(CICA) and Certified Fraud Examiner (CFE) designations.