Hartsfield-Jackson on Track to Complete One of the Largest
Concessions Roll-outs in North America
In March 2011 the RFP process was initiated; today 122 new food and retail locations are open
This month marks three years since Hartsfield-Jackson Atlanta International Airport solicited Requests for Proposals for one of the largest concession roll-outs in North America. Today, customers passing through Hartsfield-Jackson are met with a variety of dining and retail options, including nationally-known brand and local favorites. Upon the project’s completion, Hartsfield-Jackson will boast one of the highest number of concession locations of any airport in the world.
“At the world’s busiest passenger airport, enhancing the customer service experience is at the top of our priorities,” said Hartsfield-Jackson Interim General Manager Miguel Southwell. “By the end of 2014, nearly all of the 152 new dining and retail options will be complete, and I believe our concessions program will rival that of any airport in the world.”
The concessions roll-out brought the first airport P.F. Chang’s to Hartsfield-Jackson, as well as the first iHOP Express and LongHorn Steakhouse. Atlanta-based favorites such as Grindhouse Killer Burgers, Ecco, The Original El Taco, LottaFrutta and Varasano’s Pizzeria have also opened at Hartsfield-Jackson. Well-known retail brands such Coach, MAC Cosmetics, Michael Kors, and Spanx are now available to travelers. Additionally, as part of the concessions program, the Airport welcomed its first independent VIP lounge, The Club at ATL, which is accessible to all travelers at a daily rate and does not require a membership.
Late last year, Hartsfield-Jackson’s International Terminal food court was named the world’s best Airport Food Court by The Moodie Report in its 3rd Annual Airport Food & Beverage Awards. P.F. Chang’s China Bistro, one of the Airport’s newest restaurants, recently won Best New Food & Beverage Concept at the 2014 Airport Revenue News Awards. One Flew South, one of Hartsfield-Jackson’s premier restaurants, is currently a semifinalist for a prestigious James Beard Award in the Outstanding Service category, and it is also the first airport restaurant to be recognized by the James Beard Foundation.
Hartsfield-Jackson Atlanta International Airport
Hartsfield-Jackson is the world’s busiest airport, serving more than 95 million passengers annually with nonstop service to 160 U.S. destinations and nearly 70 international destinations in more than 45 countries.
The Airport is a frequent recipient of awards of excellence for concessions, operations, architectural engineering and construction – including the 2013 Global Efficiency Excellence Award from the Air Transport Research Society (for more information, go to www.atrsworld.org), 2013 Project of the Year, Architectural Category for the Maynard H. Jackson Jr. International Terminal from the American Association of Airport Executives Southeast chapter (for more information, go to www.secaaae.org ) and the 2012 Best Airport in North America, Business Travel Award from the Business Traveler Magazine (for more information, go to www.businesstravelerusa.com ). ATL is undergoing more than $6 billion worth of capital improvements, which include a new, energy-efficient rental car center, a gold LEED certified international terminal which opened to the general public on May 16, 2012 (for more information, go to www.atlanta-airport.com/internationalterminal/) and aesthetic and functional upgrades to its concourses, people movers and parking services. For more information, go to www.atlanta-airport.com. Check out the Airport’s YouTube
channel by visiting
www.youtube.com/AtlantaHartsfield, follow us on Twitter (@Atlanta_Airport) and become a fan on Facebook (Hartsfield-Jackson Atlanta International Airport).