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Airport Streamlines Baggage Claim Process
By Herschel J. Grangent, Jr.

Parking. Lines at the ticket counter. Security screening. There are a lot of factors in play to make a weary traveler even more frustrated. Uncertainty about where they collect their luggage can sometimes contribute to that frustration.

However, for those travelers retrieving bags from the North Terminal baggage claim area, the process recently got a little easier.

The eight baggage claim carousels that have been in service for 27 years at Hartsfield-Jackson Atlanta International Airport are being replaced with six new carousels and two refurbished ones.

The state-of-the-art system will alleviate confusion and make passengers’ bags easier to find.

Airport Streamlines Baggage Claim Process
Airport Streamlines Baggage Claim Process Airport Streamlines Baggage Claim Process
Hartsfield-Jackson's new baggage carousels in action

“The new carousels are outfitted with an enhanced Baggage Information Display System (BIDS) consisting of Liquid Crystal Display (LCD) monitors that offer more detailed information on easy-to-read displays,” said Jorge Cortes, assistant director of Planning for the Department of Aviation.

“The carousels are designed to be ‘common use’, meaning multiple airlines will use all the new carousels, rather than each one being used exclusively by a single airline. Thus, we increase the overall efficiency of the baggage system.”

Aside from dispersing volume and reducing service interruptions, these new carousels will also be more visually functional and aesthetically appealing with the addition of the LCD screens.

Four of the carousels were installed earlier this year. Two more were installed after the busy Spring Break travel season, and all eight are scheduled to be in place by the end of May.

This project is part of the Airport’s $6 billion capital improvement program that continues to make the Airport more efficient, cost-effective, functional, user-friendly, and exciting.

© 2007 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.


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