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Customers Are Talking About Hartsfield-Jackson
By DeAllous Smith
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Any reputable organization listens to its customers. Hartsfield-Jackson is no different. Because of an Airport-wide commitment to enhance the customer experience, wonderful things are happening, and travelers are taking notice. A retail renaissance, which introduces more than 70 new retail outlets, and a major expansion project that raised the total number of security checkpoint lanes from 22 to 32, are giving Hartsfield-Jackson visitors a more enjoyable travel experience. The Airport is open 24 hours a day and hosts approximately 250,000 travelers daily. We spoke with a few travelers to get their thoughts on the new changes. Covering everything from stores to floors, here is what our customers said: "I like the Atrium's food court. The new tile and wall coverings make the
area look brighter and more inviting." "I like [Atlanta Magazine's HOME store], it has great home decor and a very residential feel." "It's cool to have more choices at the security checkpoint. I was at [Hartsfield-Jackson] this time last year, and I don't remember seeing so many lines." "I did notice a few new stores. I think they're great. I love the Atlanta Airport. It's one of the best." "Z-Market is very convenient. My friends and I just checked our bags and wanted something to drink before heading out."
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© 2009 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson
Atlanta International Airport. All rights reserved.
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