Customers Are Talking About Hartsfield-Jackson
By DeAllous Smith
Any reputable organization listens to its customers. Hartsfield-Jackson is no different. Because of an Airport-wide commitment to enhance the customer experience, wonderful things are happening, and travelers are taking notice.
A retail renaissance, which introduces more than 70 new retail outlets, and a major expansion project that raised the total number of security checkpoint lanes from 22 to 32, are giving Hartsfield-Jackson visitors a more enjoyable travel experience. The Airport is open 24 hours a day and hosts approximately 250,000 travelers daily.
We spoke with a few travelers to get their thoughts on the new changes. Covering everything from stores to floors, here is what our customers said:
"I like the Atrium's food court. The new tile and wall coverings make the
area look brighter and more inviting."
"I like [Atlanta Magazine's HOME store], it has great home decor and a very residential feel."
"It's cool to have more choices at the security checkpoint. I was at [Hartsfield-Jackson] this time last year, and I don't remember seeing so many lines."
"I did notice a few new stores. I think they're great. I love the Atlanta Airport. It's one of the best."
"Z-Market is very convenient. My friends and I just checked our bags and wanted something to drink before heading out."
© 2009 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.