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 CUSTOMER SERVICE 

Customers Are Talking About Hartsfield-Jackson
By DeAllous Smith

Any reputable organization listens to its customers. Hartsfield-Jackson is no different. Because of an Airport-wide commitment to enhance the customer experience, wonderful things are happening, and travelers are taking notice.

A retail renaissance, which introduces more than 70 new retail outlets, and a major expansion project that raised the total number of security checkpoint lanes from 22 to 32, are giving Hartsfield-Jackson visitors a more enjoyable travel experience. The Airport is open 24 hours a day and hosts approximately 250,000 travelers daily.

We spoke with a few travelers to get their thoughts on the new changes. Covering everything from stores to floors, here is what our customers said:

"I like the Atrium's food court. The new tile and wall coverings make the area look brighter and more inviting."
-- April Ruffin, Atlanta, GA.

"I like [Atlanta Magazine's HOME store], it has great home decor and a very residential feel."
-- Hanna, Indonesia

"It's cool to have more choices at the security checkpoint. I was at [Hartsfield-Jackson] this time last year, and I don't remember seeing so many lines."
-- Robert O'Conner, Boston, MA.

"I did notice a few new stores. I think they're great. I love the Atlanta Airport. It's one of the best."
-- J.T. Walker, Memphis, TN.

"Z-Market is very convenient. My friends and I just checked our bags and wanted something to drink before heading out."
-- Ardith Melden, Warner Robbins, GA.

Customer Service

Hanna is shown a Jessie Steele Apron by
Atlanta Magazine's HOME store employee Bianca Lassiter

Customer Service

Ardith Melden looks for healthy foods at ZMarket



© 2009 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.

 

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