Host volunteers offer friendly faces, helping hands
John Mason isn’t waiting until the economy perks up to share his love of people. He is spending the time where the masses are — as a Hartsfield Host volunteer at the Airport.
“I’ve been looking for work. But, until I find something, I want to keep my mind active. So, I’ll volunteer,” said the husband and father of two. “I’m a people person, and I like helping people.”
Mason is the first physically disabled volunteer in the program, which is operated by the Customer Service unit at the Airport. Hartsfield Host volunteers coordinator Brenda Sims said Mason went through six weeks of training and was paired up with a seasoned volunteer to learn the ropes.
“I try to be proactive,” said Mason, 42, a native of Chattanooga, Tenn. “I try to detect if someone may need some help and see if anyone is lost and needs help. I observe people.”
Mason joins about 60 Hartsfield Host volunteers at the Airport. Sims said the volunteers program delivers an invaluable service to the Airport community.
“[Volunteers answer] questions from passengers
on aspects of the Airport and the city,” Sims said. “The
volunteers take classes that keep them abreast of all new changes
and updates about the Airport. We also teach them how to smile warmly
[and] greet visitors and how to be aware of their body language. They
are proactive in helping passengers and always [work] in a professional
and friendly manner.”
Many of the Hartsfield Host volunteers can be spotted
throughout the Airport in red vests, sweaters or jackets with the
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