Airport celebrates customer service
The 15th annual Customer Service Employee Recognition Program on October 6 honored employees of Airport-wide businesses who have gone above and beyond to “exceed customer expectations.”
The event, held at the Georgia International Convention Center, featured a buffet lunch, raffles for donated prizes, and performances by Tri-Cities High School’s drum line, Total Dance Theatre, and Gritz and Jelly Butter Band.
Hartsfield-Jackson senior-level executives addressed the audience during the program. Interim Deputy General Manager Robert Kennedy introduced Aviation General Manager Louis Miller, who commended employees at Hartsfield-Jackson for their obvious commitment to “providing the highest level of customer service.”
Three top prizes were awarded:
• Ambassador Award: This award is given to the employee who receives the most company letters, Air-Talk cards and other customer commendations from September 2009 through August 2010. The winner, Sidney Gates of TBI Airport Management, received a trophy and $1,000 in gift cards.
Tri-Cities High School's drum line wows the crowd at the annual Customer Service Employee Recognition Program.
Customer Service Manager Karen Ellis presents the Superstar Award to Mark King of AirTran Airways. King accompanied a woman in a wheelchair downtown and stayed with her until he was sure she was OK.
© 2010 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.