Customer service training expands reach
“Passport to Service Excellence,” an Airport-wide customer service training program, now has 10 certified trainers and will be open to all Department of Aviation employees by February.
On December 8, eight police officers and 10 firefighters began the intensive training. They were the first City of Atlanta employees to receive the training; employees of other Airport-wide businesses and organizations began training in early August.
The goal of the program, which launched in June, is to train 4,000 employees in the first year of the three-year plan.
Airport police and firefighters attended “Passport to Service Excellence” training on December 8. The classes will open up next year for all Department of Aviation employees.
CIO leaving Hartsfield-Jackson
Lance Lyttle, chief information officer, is leaving Hartsfield-Jackson to accept a position as deputy director of aviation at the Houston Airport System.
Lyttle, who began his career at Hartsfield-Jackson in October 1999, will be responsible for five key areas in Houston: strategy and performance management, technical services, supply chain management, information technology and affirmative action.
“Lance and his team have helped this Airport be a leader in technology, and his work has played a large part in making Hartsfield-Jackson the world’s most efficient airport,” said Aviation General Manager Louis Miller. “We thank Lance for all he has done to put us on the cutting edge in Atlanta, and we wish him all the best in his new position in Houston.”
Lance Lyttle will become the deputy director of aviation at the Houston Airport System.
Human resources director leaves
After 11 years of dedication to building the Human Resources and Organizational Development division, Nedra Farrar Swift has left Hartsfield-Jackson to pursue other endeavors.
As director of the division, Swift served as the general manager’s senior adviser for personnel matters. Her focus was ensuring that business decisions took into consideration talent management principles and strategies.
Among her accomplishments as head of Human Resources was developing the Airport’s summer internship program, which introduced college students to work in aviation and even led to several full-time hires when those students graduated.
Nedra Farrar Swift developed the Airport’s summer internship program, which introduced students to careers in aviation.
Airport manager earns CCIM credential
Jalal Slade, Aviation properties manager, has earned the Certified Commercial Investment Member (CCIM) credential, which designates an expert in commercial and investment real estate.
Slade qualified for the designation with five years of real estate experience and more than $90 million in sales and agreements for Hartsfield-Jackson. He had to complete 200 hours of classes over the last two years and passed the exam in October.
“As I was negotiating real estate agreements for the Airport, I noticed that many of the decision-makers sitting across the table from me were CCIMs,” Slade said. “Once I looked into it, I realized that I could strengthen the Airport’s negotiating position by understanding and analyzing my counterparts’ position just as they would.”
Jalal Slade said that earning the Certified Commercial Investment Member credential gave him a better understanding of other negotiators’ points of view.
© 2011 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.