New features help passengers connect, divert, indulge
By Staff Writers

Hartsfield-Jackson is improving its service to the deaf and hard of hearing as well as introducing new concessions concepts that are sure to please consumers who crave entertainment options and luxury items.

“We are very excited to keep Hartsfield-Jackson on the cutting edge of technology and customer service,” said Paul Brown, director of Concessions. “We are especially pleased to improve our level of service to the deaf and hard of hearing.”

Videophones for the deaf and hard of hearing will be installed this summer throughout the Airport. These public-access phones will be on all concourses, near north and south baggage claims, and in the rental car center.

Two high-tech automated outlets give passengers access to downloadable entertainment content, health and beauty products, and unique, interesting gift ideas.

Hartsfield-Jackson is the first airport to install MiMuzicBox, which vends movies, music and audio books directly onto laptops, smartphones and other electronic devices. Users plug their devices into the kiosk on Concourse T and download their selections. Download times vary from about 10 seconds for music to about two minutes for movies.

“The convenient, easy-to-use, quick technology expands our customers’ entertainment options dramatically,” Brown said.

Another new concessions concept is U*tique on Concourse A. The luxury vending machine dispenses hair and skin products, makeup and other products that are displayed in colorful circles of light. A touch screen provides video demonstrations and information about each product.

Videophones will be throughout the Airport, including this one near north baggage claim.

The U*tique machine near A16 dispenses health and beauty products as well as unique gift items, such as a Batman jump drive.

Movies, music and audio books are available from the MiMuzicBox kiosk on Concourse T.