General Manager’s "Spotlight on Customer Service Award" Winner March 2014
Patrick Grove, Southwest Airlines
Patrick assisted a young passenger who was afraid of flying alone and whose mom was just as nervous.
Patrick located the passenger, rebooked her and stayed with her until she was successfully ready for take-off.
General Manager’s "Spotlight on Customer Service Award" Winner May 2014
Carroll "CJ" Washington, AETC/ABM
PCJ helped a passenger locate a purse lost on the ATL train that contained money, diamond earrings,
credit cards, a passport and ID. CJ found the purse and returned it with everything intact.
General Manager’s "Spotlight on Customer Service Award" Winner July 2014
Harvey Sumlin, Southwest Airlines
Harvey assisted an elderly passenger who was a wheelchair bound amputee.
The passenger was brought to the Airport and left at the ticket counter with no assistance.
When Harvey noticed that the customer’s clothes were soiled, he found a ramp worker’s uniform.
He clothed and cleaned up the customer in time for him to make his flight to BWI.
General Manager’s "Spotlight on Customer Service Award" Winner September 2014
Pam Burke, Southwest Airlines
Pam assisted a family en route to Disney World whose flight was cancelled.
She found another flight departing the same day. She also took care of lunch for
the family and provided them with vouchers for a future flight on Southwest Airlines.