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: PASSENGER INFO V:

Program honors service-minded employees
By DeAllous Smith

More than 500 Airport employees attended Hartsfield-Jackson’s 17th annual Customer Service Employee Recognition Program, which paid tribute to employees for their commitment to delivering exceptional customer service every day, on October 10 at the Georgia International Convention Center.

The Atlanta Police Department Honor Guard opened the program with a presentation of colors, followed by a powerful rendition of the national anthem.

“This is my third year being a part of the program, and I applaud all the employees who work to make sure that customers come first,” said Aviation General Manager Louis Miller. “In our industry, excellent customer service at the Airport can make a world of difference for any trip.”

After lunch, the program concluded with the top annual awards for customer service:

Ambassador Award: This award is given to the employee who receives the most company letters, Air-Talk cards and other customer commendations from September 2011 through August 2012. The winner was Erik Townsend of AirTran Airways.

Heroic Service Award: This award recognizes an employee whose principal role involves direct, face-to-face customer contact and who positively affects the Airport’s overall image. The winner was Alisha Medley of AirTran Airways.

Unsung Hero/Heroine Award: This award recognizes the employee whose principal role involves direct, face-to-face customer contact and who positively affects the Airport’s overall image by exceeding customer expectations. The winner was Kalkidan Yigletu of Areas USA Atlanta.

City of Atlanta Heroic Service Award: This award recognizes an employee whose principal role involves direct, face-to-face customer contact and who makes a significant impact at the Airport, such as by helping to save a life or assisting an ill passenger. The winner was Herschel Grangent of Landside Operations.

Superstar Award: This award goes to the monthly recognition winner whose customer service efforts are deemed most outstanding based on impact, significance and uniqueness. Mekki Said of Aldeasa found and returned an envelope containing $10,000 and provided food, shelter and financial assistance to a passenger who needed help.

Aviation General Manager Louis Miller presents Alisha Medley of AirTran Airways with the Heroic Service Award while Karen Ellis, Customer Service manager, looks on. Medley helped a child who was choking on a hot dog.

Aviation General Manager Louis Miller presents Alisha Medley of AirTran Airways with the Heroic Service Award while Karen Ellis, Customer Service manager, looks on. Medley helped a child who was choking on a hot dog.

Gary Harris performs jazz music on his saxophone during the 17th annual Customer Service Employee Recognition Program.

Gary Harris performs jazz music on his saxophone during the 17th annual Customer Service Employee Recognition Program.


© 2012 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.

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